Refund policy

At ORVIX, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

3-Day Return Policy

You may request a return within 3 calendar days of receiving your order.

Return Eligibility

To be eligible for a return, your item must:

  • Be unused, undamaged, and in its original condition.
  • Be returned in the original packaging with all accessories, manuals, and included items.
  • Be accompanied by a valid proof of purchase or order confirmation.
  • Show no signs of misuse, accidental damage, or unauthorized modifications.

Products that do not meet these conditions may not qualify for a return or refund.

Non-Returnable Items

Returns and refunds cannot be accepted for:

  • Products damaged due to misuse, negligence, or improper handling.
  • Items with missing parts, accessories, or original packaging.
  • Products showing signs of wear or use.
  • Clearance, promotional, or final sale items (where applicable).

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 24 hours of delivery with clear photos of the product and packaging. Our team will arrange a replacement or refund after verification.

Refund Process

Once your returned item is received and inspected, we'll notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping fees (if any) are non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective, damaged upon arrival, or incorrectly delivered.

Return Shipping

If the return is due to a defective, damaged, or incorrect product, ORVIX will cover the return shipping costs.

For returns due to a change of mind or customer preference, the customer is responsible for the return shipping charges.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: orvix@gmail.com

Warehouse Address:
Ras Al Khor Industrial 2 (Street 6A)
Dubai, United Arab Emirates

We aim to respond to all customer inquiries within 24 business hours.